|
Cancellation policy
All Discount rates booked through WorldRes.com (the operator of this booking site) are guaranteed to be the lowest published rate.
At the time of the reservation the total amount displayed will be charged to your Visa, MasterCard or American Express Card to guarantee your reservation. This charge will appear on your statement as "WORLDRES HOTEL RESERVATIONS". Local taxes may be payable directly to the hotel along with incidental charges.
Cancellations made BEFORE 6pm local hotel time two days prior to arrival are subject to a US$20 penalty. WorldRes will refund your credit card in full and then charge the $20 cancellation fee separately. Additional fees may be charged directly by the property. Please see the property's own cancellation policy for details.
In the event of a cancellation AFTER 6pm local hotel time two days prior to arrival, WorldRes will refund your credit card in full and then charge one night cancellation fee separately. In the event that the cancelled reservation was only for one night no refund will be made. Additional fees may be charged directly by the property. Please see the property's own cancellations policy for details.
Frequently Asked Questions
Q: "Why am I being charged in full for this reservation?
A: The hotel you selected to book requires guests to prepay the full amount of the reservation for these guaranteed lowest rates at the time of booking. Because WorldRes is the hotel marketing and distribution network which powers the booking engine you used to make the reservation, WorldRes will charge your credit card in accordance with the property's policy statement. At the time you make the reservation you will receive a reservation confirmation email.
In addition to the reservation confirmation, you will be sent a separate email voucher to confirm that your credit card was processed correctly, and as proof of payment when you arrive at the hotel. Make sure to bring a printed copy the email voucher with you to the hotel.
Q: "What am I being charged for? When will I be charged?
A: WorldRes charged your credit card for the total amount displayed at the time you booked it. When you arrive at the hotel, you will still need to give them a credit card for incidentals such as meals and phone calls, as well as room tax (if not included in total price).
Q: "How do I dispute the charges?
A: In order to dispute a charge you've received on your credit card statement please follow the guidelines listed above and send us an email. Please give us as much details as possible so that we can process your request quickly. If your matter is urgent and you need to speak to a customer support agent please contact us as follows during business hours:
Customer Support for United States, Canada, Central America, South America
WorldRes Support in San Mateo, California: 650 570 3465
Customer Support for Europe / Middle East, Asia, Africa
WorldRes Support in Duesseldorf, Germany: 0049 211 3111 7007
| 
